Refund Policy

We refund in full if your parcel arrives damaged or leaking, if you receive the wrong product or size, if an item is missing from your parcel, or if your order is never delivered.

Tell us within 48 hours of delivery with your order number and a photograph of the product and pouch. Keep the packaging until the claim is settled.

For food-safety reasons we cannot refund opened spice pouches, honey jars or resin unless the product is faulty. Natural variation in colour, aroma or crystallisation of raw honey is not a fault.

Refusal to accept a cash-on-delivery parcel without contacting us first may make you liable for the courier's return charge on future orders.

Bank-transfer and card orders are refunded to the same account or card used for payment.

Cash-on-delivery orders are refunded by bank transfer to an account in your name, or — if you prefer — as a replacement shipment or store credit.

Approved refunds are initiated within 3 working days of us receiving your claim or the returned item. Bank transfers usually reflect within 3–7 working days; card refunds may take one billing cycle depending on your bank.

You can cancel free of charge any time before dispatch by calling or messaging us. If payment was already made, we refund it in full.

WhatsApp or call 0315-2314665, or email thefarmsfoods@gmail.com with your order number, a short description and photographs. We aim to respond within one working day.